Community & social services

Recruitment for community and social services roles

The community and social services sectors are enduring parts of Australian society. With growing demand for services in general, these sectors are also facing the challenge of greater pressure as governments increase reliance on community-based support services while they tighten safety net criteria and direct service provision. At the same time, the expansion in recent years of innovative funding and operations models creates new opportunity and hope for sustainable community and social services. Set against this backdrop, these organisations have a need for experienced leadership, management and service staff industry-wide.

The skills to deliver success

Community and social services organisations have an excellent track record for inspiring and engaging people in their visions. While intrinsically important, this becomes all the more necessary in light of the challenges and opportunities they face including:

  • Balancing diverse and often competing stakeholder demands that stretch teams and create the risk of mission creep by operating too thinly
  • Delivering services that typically come with significant emotional hurdles, requiring greater leadership and team building capabilities
  • Balancing tight budgets with an inability to match private sector remuneration for top talent
  • Identifying and maximising innovations in service delivery, including from international models, to create new pathways for meeting community needs
  • Maintaining momentum and sustainability at an operational level

The right candidate strongly aligns with, and has a passion for, an organisation’s vision, mission, purpose and values. At a personal level, this brings greater job satisfaction and at an organisational level it creates the connection necessary for them to better contribute to strategy and goal achievement. They are positioned to help community and social services teams deliver more today while creating greater scope for long-term success by thinking outside the box. Their commitment and dedication carries into their work and how they interact with others. For leaders, this often translates into an ability to enhance the discretionary effort of others. At Carroll Consulting, we understand you need people who offer the right culture fit, while having the right skills to manage the requirements of roles in the community and social services sector, such as:

  • Multi-tasking
  • Problem solving
  • Program development
  • Program management
  • Research and analysis
  • Technical skills
  • Collaboration
  • Leadership

Carroll Consulting’s experience

Carroll Consulting offers extensive experience across this sector gained over more than 20 years. There is a natural fit between these organisations and our focus on culture-fit recruitment. Furthermore, the need to ensure individual alignment with vision, mission, purpose and values means our rigorous process is ideally suited to support this sector in recruiting the best possible staff. Over and again, our role has empowered organisations to attract well-aligned staff who prove to develop in their roles over time and add measurable value. We have supported these outcomes through our full recruitment service as well as our assessment and training offers.

For more information or a free culture-fit assessment to support future recruitment, please contact our team today.

For community and social services clients, we recruit roles such as:

  • Chief executive officers
  • Managing directors
  • Non-executive directors
  • Advisory board members
  • Chief operating officers
  • Chief financial officers
  • Senior organisational managers
  • Service delivery managers
  • Operations managers
  • Program managers
  • HR directors/managers/partners
  • Finance managers
  • Marketing managers
  • Fundraising managers
  • Asset and maintenance/property managers