29 Aug, 2019 | Attributes, Culture, Process
I have been very fortunate to participate in two vitally important events over the last few weeks centred on customer service and candidate engagement. One was an industry event, led by Brett Iredale, CEO of industry software practice management giant Jobadder.... 
30 Apr, 2019 | Capability, Process, Recruitment
There is an old adage ‘it is not what you say to people it is how you make them feel’ that really resonates with me. Having recently been at an international conference in the US for our NPA network there was a lot of discussion around giving people an experience that... 
27 Mar, 2019 | Culture, Process, Recruitment
I am often approached by clients looking for a quick solution to a resourcing problem. Perhaps someone has left them unexpectedly, a new recruit has fallen through or their organisation has been evolving in ways that do not align with their current skills base. Either... 
25 Feb, 2019 | Culture, Process, Recruitment
Over the past 12 months or so, I’ve noticed a growing trend with candidates taking a more active role in the interview process. The interview as we know it is gone, with candidates no longer simply responding to behavioural questions and providing examples of previous... 
7 Nov, 2018 | Process, Recruitment
The ability to select the right person for an organisation is one of the most prized skills of leaders – because people drive an organisation’s success. Simon Sinek famously tweeted: “The responsibility of a company is to serve the customer. The responsibility of... 
8 Oct, 2018 | Attributes, Capability, Culture, Process, Recruitment
We were recruiting for an executive role and had already undertaken six reference checks on the candidate. Those referees confirmed that, yes, they believed the candidate could do the job. However, they neither confirmed he was superbly well suited to the role, nor... 