Blog
Cultural alignment and why it matters
As with many things, when all is going well, we don’t really look to change things. If no one is complaining, we don’t stop to look for things to improve or identify if we have slipped up anywhere. Culture can be like this too. I spend a large part of my day talking...
Loyalty
Lately I have been thinking a lot about loyalty. Retaining a loyal, cohesive, and productive workforce is instrumental in running a successful business. However, recently many employers have told me they believe their employees lack loyalty and are not committed to...
Change
The subject of change has been canvased significantly in recent times. In the initial stages of the pandemic, people were talking about the new way of doing things. Many organisations embraced greater reliance on technology, many online meetings occurred, structures...
A look at different management styles
The emergence of COVID-19 has highlighted a range of different management styles and personality traits that have become more obvious since the pandemic hit. Having observed many leaders react differently to the changes brought upon us this year, I thought I would...
The path ahead
COVID-19 has undoubtedly presented most businesses with challenges and in some instances, opportunities. From discussions we have had with a range of clients and stakeholders, it seems all organisations and staff have been impacted in some way. I know this may be...
Behaviour – where does it come from?
Uncovering repeating patterns of behaviour is a key element of our culture fit recruitment and selection process. Identifying these behaviours helps us determine how a person will fit into an existing work culture, and how they react to certain pressures helps us...
Carroll Consulting – 30 years wiser
As some of you may have recently seen, Carroll Consulting hit a major milestone on 4 February when we celebrated our 30-year anniversary. With such a significant event upon us, I found myself reflecting on the changes we have seen across the industry in those 30...
The art of storytelling
Lately I have been thinking a lot about the skill of storytelling, and how vital it is in every facet of business life, and beyond. Storytelling can be overlooked or taken for granted, but it’s a pivotal skill if you want to convey a message. We need to be clear in...
AI – the brave new future?
I recently attended the Recruitment and Consulting Services Association (RCSA) Conference on the Gold Coast titled ‘Leadership in a new world of work’. The event also combined the World Employment Conference (WEC), which gave the two-day event a global focus. A key...
How important is the money?
Sometimes money becomes the centrepiece in the final stages of recruitment. We can get caught up with ensuring the financial offer presented is lucrative enough to get a highly sought candidate across the line. However, I would suggest that money, while important,...
Death of the salesperson? Are we lazy, too busy or just deskilling ourselves?
A growing and concerning trend I have observed in recent years is the lack of skilled salespeople we have in Australia. The craft of the true salesperson has grown to be a vibrant, sought after and respected vocation. It is also a skill set many businesses lack,...
Customer Service – do we need it in the tech age?
I have been very fortunate to participate in two vitally important events over the last few weeks centred on customer service and candidate engagement. One was an industry event, led by Brett Iredale, CEO of industry software practice management giant Jobadder....